Yes. All Herbs of Her herbal teas, loose botanicals, ingestible products, oral care, skincare, haircare, and personal care items are final sale and cannot be returned or exchanged.
Because these products are consumed or come into contact with the body, we cannot verify their storage, handling, or integrity once they leave our care, even if they appear unopened. This policy helps protect product quality, hygiene, and the safety of every customer.
Our goal is for every customer to feel completely satisfied with their purchase. If something isn’t right, please let us know. While these purchases remain final sale, we’ll listen to your concerns and do our best to find an appropriate solution. Contacting us does not guarantee a refund, return, or exchange.
Please review ingredients, sizes, product descriptions, and safety information before ordering. We’re happy to answer questions and help you make an informed choice.
If your order arrives damaged, incorrect, or with an item missing, contact us promptly with your order number and clear photos, where applicable, so we can review the issue and make it right. Our final-sale policy does not affect your rights under applicable consumer protection laws..